Frequently Asked Questions
Appointments
How long do I have to wait for an appointment?
With the exception of holidays, scheduling an appointment in the next week or so is usually possible. We encourage our customers to book their casting appointments far in advance of holidays to assure a finished product for gift giving.
May I make an evening or weekend appointment?
Yes, with the exception of Sundays, we can make appointments to suit the convenience of our customers.
How long is the casting session?
One mold can easily be finished within ten minutes. So, it would depend on how many castings you would like to have done.
How long does the hand or foot need to be in the molding gel?
The molding impression is a very quick procedure requiring under a minute for babies and children. Impressions of adult hands take 1-2 minutes.
When will our castings be ready for pick up?
They will usually be ready for pickup within three weeks unless special arrangements have been made.
Can you rush the completion of my casting?
Usually.
Will you travel locally to my home, hospital or funeral home for a casting session?
If you are unable to travel to my home, I can usually travel to you. There is a travel fee for this service.
Casting Session
Does my baby need to be asleep to do the casting?
No, however it’s helpful if baby has been fed before the appointment, as they will be more relaxed.
Will the mold be ruined if my child wiggles?
Rarely. We guarantee that our castings will not be defective, so maybe once or twice a year we have someone return to remake their mold.
My child may not cooperate, but I really want a casting done.
We can usually work with the child and get the casting done. If the occasion arises that a child absolutely refuses, you may choose to come back another time or to have us do the moldings while the child continues to fuss.
Can rings be worn?
Yes, any ring can be harmlessly worn and will add to the heirloom value of your casting.
Can we order several castings from the same mold?
Unfortunately no. Because the molding medium has to be broken away in chunks in order to be released from the poured casting, your casting is a one-of-a-kind irreplaceable piece of art.
Payment
Do you accept checks, cash, credit cards, Venmo?
We accept cash, checks and Venmo, but in an effort to keep costs down, we do not accept credit cards at this time.
When do I pay for my casting?
Payment is requested at the conclusion of the molding appointment.
Display and Care
How do I take care of my casting?
The casting is porous and would absorb any liquid it touches. When handling, make sure your hands are clean. For display and keeping clean, either place in a curio cabinet or purchase a dome and base from us for a beautiful tabletop display. Don’t drop your casting; the castings are sturdy but fragile like any statue or figurine.
Repair
My casting is broken; can you repair it?
Yes, we are able to make repairs. Please contact us for a quote.
I tried a do-it-yourself casting kit and my casting is rough looking, full of holes and has missing fingertips, will you fix it?
The casting kits are not meant to provide a professional, heirloom-quality product. Because extensive restoration work is usually required, the cost of professionally finishing a casting made from a kit is often times more than would be charged if we did the casting form start to finish. Please contact us for a quote.